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Discover the top Salesforce testing challenges that could be affecting your business, and learn how to overcome them with AI-powered automation.
Salesforce is used by over 150,000 businesses worldwide, helping companies of all shapes and sizes, to track their sales, manage their client base, and analyze their data all in one place. It’s no wonder it's one of the most popular CRM platforms in the world.
But as handy as this platform is, as with most things in life, it does come with its set of challenges. In particular, when it comes to ensuring that the platform is working as it should.
For those that either use Salesforce or are considering using it for their business, here are some of the common Salesforce testing challenges that you are sure to come up against - and how to overcome them.
Firstly, let's talk about why Salesforce testing is so important.
Just like with any software, the platform needs to be tested to ensure that it performs correctly, provides a good user experience, and is error and bug-free. If not, then you will run into some problems that will ultimately affect your bottom line.
Here is a list of why you need to always be testing in Salesforce:
Now that we have gone through why testing is an absolute must on your Salesforce to-do list, let’s explore some of the most common Salesforce testing challenges you are likely to experience.
It's fair to say that Salesforce is a complex beast. The platform is highly customizable, meaning that developers can create completely unique configurations.
While this flexibility is one of the reasons the platform is so popular, it can make test maintenance a challenge. It also means it can be a struggle to ensure that all scenarios are tested for.
The platform’s complexity often makes scaling difficult, with ever-increasing test cases and errors to address. Rigorous and intensive testing is required to ensure the platform works correctly, which can lead to high maintenance costs if not managed carefully.
Additionally, with the growing number of test scenarios, there is a risk of overlap in customizations, workflows, and triggers, which can create unexpected interactions.
These issues are often difficult to trace and debug, making testing even more of a headache.
If you use Salesforce, you’ll be very familiar with the many updates that you have to adapt to. This includes the three seasonal updates in winter, summer, and spring that happen every year.
So why is this a problem?
It means that you have to continuously and extensively test the platform with every new update to ensure that it works as expected. This can be an arduous and time-consuming task.
Comprehensive end-to-end regression testing is essential with every new update, so that you can be confident it hasn’t compromised the software's functionality or introduced new bugs to your system.
You can find out more about regression testing in our guide - what is regression testing?
Dynamic elements are like moving targets, and testing teams can often struggle to keep up with the changes. Elements such as IDs and URLs can continuously change with each session, or user interaction, making it difficult to create stable and reusable test scripts and can lead tests to fail.
They also behave differently across browsers or devices which testers must account for too. Without adequate testing of these elements, the UX of a platform can take a real hit.
Salesforce is often at the center of an organization’s tech stack, integrating with tools like marketing platforms, ERP systems, and customer support software. This introduces a unique set of testing challenges.
Ensuring that these integrations function as expected requires careful attention to detail and extensive integration testing. App updates, increased testing scope, and conflicting app behaviors are all challenges that need to be handled with skill.
When it comes to testing, we are of the opinion that you should work smarter, not harder here are some of the ways to overcome these testing challenges.
End-to-end testing ensures that all workflows, integrations, and customizations function seamlessly. By covering every aspect of your Salesforce environment, you can catch potential issues before they escalate, saving you time and resources in the long run. AI-driven testing solutions can automate your end-to-end testing, making it more efficient and reliable.
The complexity of Salesforce can make testing seem like a daunting task, but it doesn’t have to be. Low-code or no-code testing solutions, which use English language commands, empower your team to create and execute tests without requiring strong coding expertise. This is especially valuable for smaller businesses that may not have a highly experienced testing team at their disposal.
As we have discussed, one of the biggest hurdles in Salesforce testing is dealing with ever-changing dynamic elements from pop-ups to drop-down menus. Self-healing tests work proactively to fix errors before they cause any issues. Machine Learning self-healing scripts can adapt to any changes, ensuring your tests remain fast and agile without constant manual intervention.
Manual testing is slow, time-consuming, and let’s face it outdated. That’s why automated testing is key, particularly when it comes to software like Salesforce. The platform's frequent updates and complex configurations demand extensive test coverage.
AI-powered test automation enables you to easily scale your testing efforts and achieve greater test coverage, leaving no functionality untested. This guarantees a reliable, error-free Salesforce platform.
Salesforce updates wait for no one, and your testing strategy shouldn’t either. Implementing continuous testing will prepare for the platform’s regular updates.
By continuously executing tests, you can ensure that your platform remains unaffected by any new features and updates that inevitably come your way. This proactive approach minimizes downtime, prevents disruptions, and keeps your business running smoothly.
At Virtuoso QA, our AI-powered testing solution is designed to simplify Salesforce testing so you can focus on getting on with business.
With Virtuoso QA, you don’t have to choose between comprehensive testing and efficiency.
We use AI-powered machine learning to make a Salesforce testing tool that is highly intuitive and user-friendly - no matter the size of your organization, or the complexity of your configurations.
Whether you're looking to save time, reduce costs, or improve test accuracy, Virtuoso QA can help you achieve it all and make your Salesforce testing a walk in the park.
Ready to revolutionize your testing? Book a demo now and see how we can transform your business.
